James Kendra, director of the Disaster Research Center at the University of Delaware, and Tricia Wachtendorf, the center's associate director, were both present in New York City in the days following 9/11. In partnership with colleagues from the Center, Kendra and Wachtendorf learned valuable lessons as they observed activities at Ground Zero and at response facilities. In this full interview, they describe how emergency responders improvised to save lives immediately following 9/11. What they learned about improvised solutions for that continually evolving situation has wide-reaching implications for disaster management.
Credit: National Science Foundation
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