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SBE 2020: Submission Detail

ID Number: 233
Title: Social Technical Congruence: The Link Between Social Science and Technology
Lead Author: Blankenship, Kevin
Abstract: Technology and global connectivity are driving economic growth through the world at an increasing pace. The field of Social Technical Congruence (STC; Cataldo et. al., 2006) has recently developed to understand the synergies between technical development and communication. Implementation of the STC perspective can guide the design of more innovative products, processes and services to stimulate the US economy. Designing a product, process or service requires communication, collaboration, and a shared understanding of the problem at hand. Communication patterns of the individuals working on the design as well as dependencies between various sub-parts of the product being designed are intricately entwined and affect the overall quality of the final outcome. STC has been successfully applied to the software development process to identify how much people should be communicating and who they should be communicating with. While the current STC research community looks primarily at software development, we envision that these general concepts and algorithms will have a positive impact on many design processes. The fundamental research question is, how can the social communication and task dependency networks between users be modeled and applied to improve the design of products, processes, and systems?
PDF: Blankenship_Kevin_233.pdf

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